Refund policy

Easy Returns

Eligible items may be returned for a refund to the original form of payment, exchanged, or returned for store credit within 30 days of delivery.

• Refunds are subject to a $4.95 restocking fee per order.

• Exchanges and store credit are free of charge.

• If you prefer, you may choose store credit for the full order amount instead of receiving a refund and paying the restocking fee.

• Returns received after 30 days but within 60 days of delivery are eligible for store credit only.

• Returns received more than 60 days after delivery will be returned to the customer.

Return Requirements

To be eligible for a return, merchandise must:

• Be purchased directly from the Mason Cruz website.

• Be returned within 30 days of delivery.

• Be unworn, unwashed, unaltered, and free from damage.

• Have all original Mason Cruz tags attached.

• Include the Return Authorization (RA) form provided at the time the return request is approved.

Customers are responsible for the care of merchandise while it is in their possession. Any garment that has been worn, altered, damaged, soiled, or otherwise does not meet the above requirements will be returned to the customer at the customer's expense, and no refund, exchange, or store credit will be issued.

Return Authorization (RA)

All returns require prior approval and a Return Authorization (RA) number.

• Return requests must be submitted within 30 days of the delivery date.

• An RA form will be issued upon approval and must be included in the return package.

• Mason Cruz reserves the right to deny any return that does not comply with this policy.

Unauthorized Returns

Returns shipped to Mason Cruz without prior approval and a valid RA number may be:

• Returned to the customer at the customer's expense, or

• Subject to a 15% restocking fee at the discretion of Mason Cruz.

Shipping Charges

Customers are responsible for all return shipping costs unless the return is the result of a Mason Cruz error.

Mason Cruz will cover shipping costs only in cases involving:

• Incorrect merchandise shipped

• Defective merchandise

• Shipping errors made by Mason Cruz

Exchanges

All orders are eligible for one return or exchange.

• A second prepaid return label will not be provided.

• Any additional shipping costs associated with subsequent returns or exchanges are the responsibility of the customer.

• If an exchanged item is later returned, it will only be eligible for store credit.

Gift Card Purchases

If a purchase was made using both a gift card and a credit card, refunds will be processed as follows:

• The gift card portion will be refunded first.

• Any remaining balance will be refunded to the original credit card used for the purchase.

In certain cases, refunds may be issued in the form of a new gift card, which will be emailed to the address associated with the order.

Final Sale Merchandise

All FINAL SALE items are not eligible for refund, exchange, or store credit.

Third-Party Purchases

Only merchandise purchased directly from the Mason Cruz website is eligible for return.

Products purchased through department stores, specialty retailers, online marketplaces, or other third-party sellers must be returned to the original place of purchase. Mason Cruz cannot provide refunds, exchanges, store credit, or compensation for products not purchased directly from the Mason Cruz website.

Items other than Mason Cruz merchandise included in a return package may incur additional shipping charges, which will be billed to the customer. Charges may include inbound and outbound freight costs depending on the method of shipment.

Shipping Errors, Billing Errors & Defective Merchandise

Please notify Mason Cruz within 14 days of delivery if you experience any of the following:

• Incorrect style received

• Incorrect size received

• Product shortage or overage

• Incorrect invoice or credit card charge

• Defective merchandise

Our Customer Care team will work promptly to resolve the issue.